Frequently Asked Questions
Comparing broadband can raise questions. From speeds and setup costs to what happens when you choose a deal, we’ve gathered the answers you may need below.
A clearer path through the broadband jungle
Comparing broadband can raise a few questions. From understanding speeds and setup costs to knowing what happens when you select a deal, we have gathered the answers you may need below.
ToucanChoose helps you explore packages from participating UK providers, compare the important details and continue to your chosen provider when you are ready.
About ToucanChoose
We aim to keep the information displayed on ToucanChoose as accurate and current as reasonably possible.
Providers may change prices, rewards, package details or availability. The final information shown on the provider’s website should therefore be checked before you complete an order.
We aim to feature recognised UK providers and packages that give users useful options to compare.
The inclusion of a provider does not mean that every package will be suitable for every household. You should always consider your own needs and review the provider’s final terms before placing an order.
No. ToucanChoose is a comparison platform, not a broadband provider.
Your broadband service, installation, billing and ongoing support will be handled by the provider you choose.
No. You can browse and compare available broadband packages without creating an account.
Should account features be introduced in future, we will clearly explain what they offer and what information is required.
ToucanChoose is a free comparison platform that helps people across the UK explore and compare broadband deals from participating providers.
We bring useful package information into one clear place, helping you compare options without jumping between countless provider websites.
Not yet. ToucanChoose is launching with broadband comparison first. We plan to introduce additional comparison categories as the platform grows.
You will be taken to the provider’s website, where you can confirm availability, review its full terms and complete your order directly with the provider.
We compare deals from participating providers. We may not show every broadband provider or every package available across the UK.
Yes. ToucanChoose does not charge you to browse, filter or compare deals.
Using the comparison tool
Yes. ToucanChoose is designed to work across desktop computers, tablets and mobile devices.
Broadband deals and promotional offers can change over time.
A provider may alter a price, withdraw a package, change a reward or limit an offer to particular locations. Refreshing the results may therefore show different options from an earlier visit.
Yes, where these options are available.
You may see broadband-only packages as well as bundles that include services such as TV, landline or mobile products. Check exactly what is included before ordering.
Yes. You can use the provider filters to focus on packages from one or more participating broadband providers.
The Learn More section gives you a closer look at an individual package.
It may include additional information about the speed, contract, costs, included services, promotional benefits and other important package details.
Depending on the information available for each package, you may be able to compare:
- Monthly price
- Advertised broadband speed
- Contract length
- Setup or activation costs
- Package type
- Included TV, phone or mobile services
- Rewards and promotional offers
- Scheduled future price changes
Yes. Add the packages you are interested in to your comparison list to see their key details side by side.
You can add and remove packages as you refine your shortlist.
Browse the available packages and use the filters to narrow the results around your needs.
You can filter or sort deals by information such as:
- Provider
- Monthly price
- Broadband speed
- Package type
- Included services
- Price from highest to lowest or lowest to highest
Once you find a promising package, you can view more information or add it to your comparison list.
Understanding broadband deals
Not always.
A cheaper package may have a slower speed, longer contract, higher setup cost or fewer included services. The best option is the package that provides the right balance of price, performance and features for your household.
Some packages may include rewards such as account credits, gift cards, reduced introductory prices or access to additional services.
These offers may have eligibility requirements, expiry dates or separate claiming instructions. Always review the provider’s promotional terms before ordering.
Some broadband contracts include scheduled price increases.
For new UK contracts, providers that include a planned price rise must show the increase clearly in pounds and pence and explain when it will take effect before the customer signs up. Check the provider’s final contract information carefully.
The contract length is the minimum period for which you agree to remain with the provider under the package terms.
Common contract lengths vary between providers and deals. Leaving before the minimum term ends may result in an early termination charge.
Setup costs are charges that may apply when starting a new broadband service.
They can include activation, installation, equipment or delivery fees. Some packages have no setup charge, while others may require an upfront payment.
Full-fibre broadband generally uses fibre-optic cabling directly to the property rather than relying on older copper wiring for the final part of the connection.
Availability varies by location, so you should confirm whether a full-fibre service can be installed at your address.
Different broadband networks cover different parts of the UK.
The packages and speeds available to one home may therefore be different from those available only a few streets away. The provider will complete the final availability check before accepting your order.
Not necessarily.
Actual broadband performance can be affected by your location, the available network, your property, the equipment being used, Wi-Fi conditions and the number of devices connected.
The provider should give you more specific information about the expected service at your address before you complete your order.
That depends on how many people and devices use your connection and what they do online.
General browsing and email usually require less speed than frequent video calls, online gaming, large downloads or streaming high-quality video on several devices at the same time.
Consider your household’s busiest period rather than only how one person uses the internet.
The monthly price is important, but it should not be the only factor you consider.
It is also worth looking at:
- The broadband speed
- Contract length
- Setup and activation costs
- Price changes during the contract
- Included services and extras
- Availability at your address
- The provider’s cancellation terms
- The level of service your household needs
A slightly more expensive package may offer better overall value if it includes faster speeds, lower setup costs or useful extras.
Broadband services and speeds can differ according to location and network availability. You should confirm availability and final package details with the provider before ordering.
You will be taken to the provider’s website, where you can confirm availability, review its full terms and complete your order directly with the provider.
Yes. Add packages to your comparison tray to see their key information side by side. You can add and remove packages while narrowing down your shortlist.
Choosing a deal and switching provider
Before placing an order, confirm:
- Availability at your address
- Estimated broadband speeds
- Monthly and upfront costs
- Contract length
- Scheduled price increases
- Installation requirements
- Included equipment and services
- Cancellation terms
- Promotional conditions
The provider’s website will contain the final package and contract details
This may be possible, but it depends on the providers, networks and services involved.
Tell the new provider that you want to retain your number before placing the order and wait for confirmation before cancelling any existing service.
Providers aim to keep disruption to a minimum, but installation requirements and switching arrangements can vary.
Your new provider should explain when the change will take place and whether any interruption is expected
You may have to pay an early termination charge if you leave before your minimum contract period ends.
Check your current contract or ask your provider whether any charges apply. Under the One Touch Switch process, switching information should include applicable early termination charges.
Do not cancel your current service until you have checked the switching instructions from your new provider.
In many cases the new provider manages the switch. Cancelling too early could result in an unnecessary interruption or affect related services.
For most residential broadband switches, you contact the new provider and it arranges the move through the UK’s One Touch Switch process.
The provider will explain the process, any charges and whether additional action is required
No. ToucanChoose helps you compare your options, but your order is completed directly with the broadband provider.
Your contract will be with that provider and will be governed by its own terms and conditions.
You will be taken to the provider’s website.
There, you can confirm availability, review the final package information and complete your order directly with the provider.
Orders, billing and support
Please contact us at info@toucanchoose.com and describe what happened.
Screenshots, the page you were viewing and the device or browser you were using can help us investigate the problem.
Please contact us and tell us which provider or package appears to contain incorrect information.
We will review the listing, but you should use the information on the provider’s website when making your final decision.
No. ToucanChoose does not process or manage provider orders.
You will need to contact the provider directly to change or cancel an order.
Once you have continued to a provider and placed an order, questions about that order should be directed to the provider.
This includes questions about installation, delivery, activation, billing, faults, cancellations and ongoing service.
Future comparison categories
Not yet.
ToucanChoose is launching with broadband comparison first. We plan to introduce additional household products and service categories as the platform grows.